Computer/Technology Questions
Questions? Problems? Try this! The computer problems below are categorized by program.

Blackboard

Blackboard Collaborate

UA Online

UA Mail

Easy Login Maintenance Option (ELMO)

UA Online: How do I check my registriation? PDF Print E-mail
Questions or problems?
Call: 907-443-8421
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Anytime throughout this process!
No Answer? Call OIT in Fairbanks.
Call: 1-800-478-8226
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Step One: Login into UA Online

Step Two: Go to Registration

Step Three: Select your term

Step Four: View your class schedule

  • Click on Student Detail Schedule to view your class(es) (shown below)

    student detail schedule.png


    If you have any questions, please call us!
    Registration: Marie Tozier at (907) 443-8403
    IT: Jack Gadamus at (907) 443-8421
Last Updated on Wednesday, 22 June 2016 14:52
 
UA Online: How do I pay my bill? PDF Print E-mail
Questions or problems?
Call: 907-443-8421
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Anytime throughout this process!
No Answer? Call OIT in Fairbanks.
Call: 1-800-478-8226
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Step One: Login into UA Online

Step Two: Go to your student account Step Three: Select the term to pay Step Four: Review your bill and proceed to pay
  • Take a moment to look and see if your charges are correct
  • If correct, click Pay Now (shown below)
  • If incorrect, call Marie Tozier at (907) 443-8403
  • Note: Clicking on Pay Now will bring you to a different site

    pay now.png

Step Five: Pay your bill
  • The new site first shows a quick view of your account status
  • Click Make a Payment to proceed (shown below)

    make a payment.png

  • Next, Click Pay (shown below)

    pay.png

  • Next, Select your payment method with the drop down menu (shown below)
  • When you are done, click Go

    select payment method.png

  • The rest of the steps are up to you. Hopefully you have the required information at your side. Please call us if there are any questions.
    Marie Tozier at (907) 443-8403
    Jack Gadamus at (907) 443-8421
Last Updated on Wednesday, 22 June 2016 14:52
 
UA Online: How do I login? PDF Print E-mail
Questions or problems?
Call: 907-443-8421
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Anytime throughout this process!
No Answer? Call OIT in Fairbanks.
Call: 1-800-478-8226
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Step One: Go to UA Login Page

  • You can find the UA Online login page here , or you can click on the UA Online link at the bottom of NWC's webpage.

  • Click on the Login to Secured Area link (shown below)

    ua online (1).jpg

Step Two: Login to UA Online

UA Online has two options to login: you can use your UA Username or you can use your student ID.

To login with your Username:

  • Enter your UA Username (typically your first initials followed by your last name)
  • Enter your password and click login (shown below)

    ua login (1).jpg
    Don't know your username or password? Go to ELMO to find your UA Username or reset your password.

To login with your Student ID:
    Enter your student ID number which should start with a 3XXXXXXX (shown below)

  • Enter you Personal Identifiable Number PIN (this is six characters long)

    Note:if you are a new student, your PIN will be mailed to you approximately one week after you are admitted.

  • Once your student ID and PIN are entered, click Login

    ua login (1).jpg

Don't know your Student ID?
  • Click on the look up your ID here , which will bring you the the Easy Login Maintence Option (ELMO) (shown below)

    ua login (1).jpg

    Click on the image to enlarge

Don't know your PIN?

  • Click on the Forgot PIN? (shown below)
  • You will have five chances to answer your security question correctly before your account is locked out indefinitely
  • To reset your pin call (907) 443-8421

    ua loging (4).jpg

Last Updated on Wednesday, 22 June 2016 14:52
 
E-Live! - How do I change my connection speed? PDF Print E-mail
Questions or problems?
Call: 907-443-8421
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Anytime throughout this process!
No Answer? Call OIT in Fairbanks.
Call: 1-800-478-8226
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Step One: Go to your Elluminate Preferences Note: You must be logged into your Elluminate Live session. For details on how to login to Elluminate live, click here

Mac:

PC:

Step Two: Select Your Connection Speed
Last Updated on Wednesday, 22 June 2016 14:51
 
E-Live! - I can't hear or say anything PDF Print E-mail
Questions or problems?
Call: 907-443-8421
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Anytime throughout this process!
No Answer? Call OIT in Fairbanks.
Call: 1-800-478-8226
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Step One: Start Simple
  • Make sure your headphones and or microphone is connected and working properly.

  • Make sure your computer is up to date:
Step Two: Try E-live's Audio Setup Wizard...
In E-Live, go to:
  • Tools → Audio → Audio Setup Wizard (shown below)
  • audio2.jpg

  • The Audio Setup Wizard will take you through a series of tests where you will be able to hear and speak.

Step Three: Clear your browser's cache

By clearing your browser's cache, your browser will forget your previous settings specifically with Java. Once your cache is clear allow Java to be enabled. Below are the instructions to clear your cache by browser.

  • Firefox:
    1. Tools → Clear Recent History (Ctrl+Shift+Delete)
    2. Check Cache only (shown below)
    3. Select Everything from the drop down menu (shown below)
    4. Then click Clear Now

    cache.jpg


  • Explorer:
    1. Tools → Safety → Delete browsing history...(Ctrl+Shift+Delete) (picture shown below)
    2. explorer.jpg

    3. Next, select Temporary Internet files, Cookies, and History (shown below)

    4. explorer (2).jpg

    5. Then, click Delete
  • Chrome:
    1. In your browser bar, enter chrome://settings/clearBrowserData (shown below)

    2. chrome.jpg

    3. Next: On the drop down menu, select the beginning of time and check only Empty the cache (shown below)
    4. chrome (2).jpg
    5. Then, click Clear browsing data

  • Safari:
    1. Click menu → Empty Cache... (Ctrl+Alt+E) (picture shown below)
    2. Click Empty on the window.
    3. safari.jpg

Last Updated on Wednesday, 22 June 2016 14:51
 
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