Computer/Technology Questions
Questions? Problems? Try this! The computer problems below are categorized by program.

Blackboard

Blackboard Collaborate

UA Online

UA Mail

Easy Login Maintenance Option (ELMO)

E-Live! - Where is my class session? PDF Print E-mail
Questions or problems?
Call: 907-443-8421
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Anytime throughout this process!
No Answer? Call OIT in Fairbanks.
Call: 1-800-478-8226
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Step One: Go to your Class's Blackboard
  1. Login to Blackboard

    Can't login?

  2. On the right hand side under My Courses , you should see your class: click on it (picture shown below)

    blackboard my courses.jpg

Step Two: Find Elluminate Live! in Blackboard

  1. On the left hand side of your class home page, click Communication or Tools (shown below)

    bb communication.jpg

  2. Next, click on the link called Elluminate Live (or E-Live)
  3. Click on your class session (it will be labeled something different than the picture below)

    elive session.jpg

Step Three: Make Sure E-Live Runs Properly

  1. After you click on your class session, you will see a message saying, "Your meeting download should start shortly."
  2. Wait for the download to start. Click OK only if the meeting does not start to download
  3. An open box should pop up. Click Open (shown below)
    If no window pops up: you may need to click on a warning box that will appear below the address bar at the top of the browser page. Right click the warning and allow the website to download E-Live application.

    open.jpg

  4. Another box should pop up. Click Run (shown below)

    elive run.jpg

  5. Your session should now appear

Last Updated on Wednesday, 22 June 2016 14:51
 
Blackboard - I can't see my menu PDF Print E-mail
Questions or problems?
Call: 907-443-8421
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Anytime throughout this process!
No Answer? Call OIT in Fairbanks.
Call: 1-800-478-8226
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

If you can't see your menu for your class, the common issue the that your menu is collapsed.

To expand your menu:

  1. On the upper left hand side of the menu, click on the double down arrows to expand the menu (shown below)

    menu.jpg

Last Updated on Wednesday, 22 June 2016 14:50
 
Blackboard - I don't see my class! PDF Print E-mail
Questions or problems?
Call: 907-443-8421
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Anytime throughout this process!
No Answer? Call OIT in Fairbanks.
Call: 1-800-478-8226
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Look for your class on Blackboard

  • Once you log into Blackboard, you will see My Courses located at the right hand side of the page. (shown below)

    blackboard my courses.jpg

  • Under My Courses , your course should be there.
If your course is not there:
  • Don't panic! There are several reasons why your Blackboard course is not showing:
    • There is a 24 hour delay between Blackboard and your class enrollment
    • It may not be a Blackboard class. Perhaps it is an audio class.
    • Your instructor may have your Blackboard class currently unavailable to you

  • There are some things you can do.

Double check to see if you are enrolled in the course
  • Go to UA Online to login. (shown below)

    ua online (1).jpg

  • Log in with your student ID which typically starts with a 3XXXXXXX (shown below)
    Don't know your PIN? Forgot your PIN? Click Forgot PIN?

    ua online (2).jpg

  • When you are in UA Online, click on Student Services & Account Information (shown below)

    ua online (3).jpg

  • Next, click Registration (shown below)

    ua online (4).jpg

  • Under Registration, select Register/Add/Drop Classes (shown below)

    ua online (5).jpg

  • Select the semester you want with the drop down menu (shown below)

    ua online (6).jpg

  • You now should see your Current Schedule with all of your classes you are enrolled in.

Contact your instructor

  • Contact your instructor to resolve any issues that you have.
  • Don't know your instructor's contact information? Find their contact information with UAF's Directory
Last Updated on Wednesday, 22 June 2016 14:50
 
Blackboard - I can't log in! PDF Print E-mail
Questions or problems?
Call: 907-443-8421
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Anytime throughout this process!
No Answer? Call OIT in Fairbanks.
Call: 1-800-478-8226
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Problems logging in?

Don't Panic! You may have entered your username/password wrong.

  • Click on the link To log in again please click here to try it again (shown below)
  • Make sure your caps and numlock are correctly turned on or off

    bb login mouse.jpg

Still can't log in?

Last Updated on Wednesday, 22 June 2016 14:50
 
Blackboard - How do I log in? PDF Print E-mail
Questions or problems?
Call: 907-443-8421
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Anytime throughout this process!
No Answer? Call OIT in Fairbanks.
Call: 1-800-478-8226
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Step One: Go to Blackboard

  • You can find the Blackboard site here, or you can click on the Blackboard link on the bottom of NWC's webpage.

Step Two: Enter your username and Password
  • Enter your UA Username and Password on the left hand side of Blackboard (shown below)
  • Your username and password for Blackboard is the same username for your UA Mail. The username is typically your first two initials followed by your full last name, e.g. John Doe Salmon would be jdsalmon.
  • Once you have entered in your username and password, proceed to step three: login

Don't know your username and or password? Step Three: Login

  • Click Login (shown above)
Problems logging in? Don't Panic!
  • Click on the link To log in again please click here to try it again (shown below)
  • Make sure your caps and numlock are correctly turned on or off
  • If you still can't login, reset your password with the Easy Login Maintenance Option bb login mouse.jpg
Last Updated on Thursday, 22 December 2016 13:59
 
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