E-Live! - I can't hear or say anything PDF Print E-mail
Questions or problems?
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Anytime throughout this process!
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Step One: Start Simple
  • Make sure your headphones and or microphone is connected and working properly.

  • Make sure your computer is up to date:
Step Two: Try E-live's Audio Setup Wizard...
In E-Live, go to:
  • Tools → Audio → Audio Setup Wizard (shown below)
  • audio2.jpg

  • The Audio Setup Wizard will take you through a series of tests where you will be able to hear and speak.

Step Three: Clear your browser's cache

By clearing your browser's cache, your browser will forget your previous settings specifically with Java. Once your cache is clear allow Java to be enabled. Below are the instructions to clear your cache by browser.

  • Firefox:
    1. Tools → Clear Recent History (Ctrl+Shift+Delete)
    2. Check Cache only (shown below)
    3. Select Everything from the drop down menu (shown below)
    4. Then click Clear Now


  • Explorer:
    1. Tools → Safety → Delete browsing history...(Ctrl+Shift+Delete) (picture shown below)
    2. explorer.jpg

    3. Next, select Temporary Internet files, Cookies, and History (shown below)

    4. explorer (2).jpg

    5. Then, click Delete
  • Chrome:
    1. In your browser bar, enter chrome://settings/clearBrowserData (shown below)

    2. chrome.jpg

    3. Next: On the drop down menu, select the beginning of time and check only Empty the cache (shown below)
    4. chrome (2).jpg
    5. Then, click Clear browsing data

  • Safari:
    1. Click menu → Empty Cache... (Ctrl+Alt+E) (picture shown below)
    2. Click Empty on the window.
    3. safari.jpg

Last Updated on Wednesday, 22 June 2016 14:51

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